Privacy Notice

Michelle's Counselling and Training

michellescounsellingandtraining.co.uk

info@michellescounsellingandtraining.co.uk

Last Updated: June 2026

Michelle Green trading as Michelle's Counselling and Training is the Data Controller responsible for the processing of personal information.

Michelle's Counselling and Training is committed to protecting your privacy and handling your personal information lawfully, fairly, transparently, and securely.

This Privacy Notice explains how personal information is collected, used, stored, shared, and retained when you access counselling, supervision, training, educational services, visit the website, or otherwise engage with Michelle's Counselling and Training.

Who I am

Michelle's Counselling and Training provides:

• Counselling services

• Clinical supervision

• Continuing Professional Development (CPD)

• Online and in-person workshops

• Website resources and information

My Commitment

We process personal information in accordance with:

• UK General Data Protection Regulation (UK GDPR)

• Data Protection Act 2018

• Data (Use and Access) Act 2025

• Applicable professional, ethical and safeguarding requirements

Information I May Collect

Depending upon the service accessed, I may collect:

Personal Information

• Name

• Address

• Telephone number

• Email address

• Date of birth

• Emergency contact details

• GP details where appropriate

Special Category Information

Where relevant and necessary to provide services:

• Health information

• Mental health information

• Wellbeing information

• Risk-related information

• Safeguarding information

Training and Educational Information

• Attendance records

• Assessment records

• Qualification records

Website Information

When you visit the website, certain technical information may be collected, including:

• IP address

• Browser type

• Device information

• Website usage data

• Cookie preferences

Why We Collect Information

We process information for the purposes of:

• Providing counselling services

• Providing clinical supervision

• Delivering training and qualifications

• Managing bookings and enquiries

• Safeguarding and risk management

• Maintaining accurate records

• Meeting legal, regulatory and insurance obligations

• Improving services

• Website administration

Lawful Basis for Processing

Personal information is processed under one or more of the following lawful bases:

• Contractual necessity

• Legal obligation

• Legitimate interests

• Consent where required

Where special category information is processed, additional lawful conditions under UK GDPR apply.

Confidentiality

Information shared within counselling, supervision and professional support services is treated confidentially.

Confidentiality may only be limited where:

• There is a serious risk of harm to yourself or another person.

• Safeguarding concerns arise involving a child or vulnerable adult.

• Disclosure is required by law or court order.

• Professional consultation or supervision is required in accordance with ethical practice.

• There is a legal or regulatory obligation to disclose information.

Where appropriate and safe to do so, any necessary disclosure will be discussed with you beforehand.

Professional Supervision

As part of ethical practice, client work may be discussed within professional supervision.

Where possible, identifying information is removed or minimised and confidentiality is maintained.

Storage and Security

Michelle's Counselling and Training takes appropriate technical and organisational measures to protect personal information from unauthorised access, misuse, loss, disclosure, alteration, or destruction.

Information may be stored electronically and/or in paper format.

Electronic and paper records,, including counselling notes, supervision records, assessments, correspondence, and administrative information, are stored within secure systems and databases protected by appropriate access controls and authentication measures.

All computers, laptops, tablets, mobile phones, storage devices, and systems used to access personal information are secured through appropriate authentication and security controls.

Counselling notes and associated records are maintained within secure record-keeping systems and databases with access restricted to authorised personnel only.

Where cloud-based services or third-party software providers are used, reasonable steps are taken to ensure appropriate security and data protection standards are maintained.

Security arrangements are reviewed periodically to maintain compliance with legislation, professional requirements, and recognised good practice.

Retention of Records

Records are retained only for as long as necessary to:

• Provide services

• Meet legal obligations

• Meet insurance requirements

• Meet professional body requirements

• Meet awarding organisation requirements

• Protect legitimate business interests

Retention periods may vary according to the type of service provided.

When information is no longer required, it is securely deleted, destroyed, anonymised, or otherwise disposed of appropriately.

Sharing Information

Personal information will not normally be shared without your knowledge or consent.

Information may be shared where:

• Required by law

• Required for safeguarding purposes

• Required by a court order

• Necessary to protect life or prevent serious harm

• Required by professional or regulatory obligations

Information is only shared on a need-to-know basis and only where lawful to do so.

Payments and Financial Information

Where payments are made for counselling, supervision, training, workshops, courses, or other services, Michelle's Counselling and Training may process personal information necessary to administer bookings, payments, invoices, refunds, and financial records.

Payments may be made through banks, financial institutions, online payment platforms, merchant service providers, booking systems, accounting software, or other authorised third-party service providers used in the operation of the business.

Michelle's Counselling and Training does not ordinarily retain full payment card details. Any payment information processed by third-party providers is subject to their own privacy and security arrangements.

Financial records are maintained only for as long as necessary to comply with legal, regulatory, accounting, insurance, and legitimate business requirements. Subject Access Requests

You have the right to request access to personal information held about you.

Requests should be submitted in writing using the contact details provided below.

Reasonable and proportionate searches will be undertaken in accordance with applicable legislation.

Your Rights

Subject to applicable legislation, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of information

• Restrict processing

• Object to processing

• Request transfer of information where applicable

• Withdraw consent where processing relies upon consent

Data Protection Concerns and Complaints

If you have concerns regarding how your personal information has been handled, please contact Michelle's Counselling and Training in the first instance by contacting 

info@michellescounsellingandtraining.co.uk

Complaints will be acknowledged within 30 days and investigated without undue delay. I will also keep you abreast of the progress of this. If you remain dissatisfied you have the right to lodge a complaint with the Information Commissioners office.

Information Commissioner's Office (ICO)

Children and Young People

Where services are provided to children or young people, personal information will be processed in accordance with applicable legislation, safeguarding responsibilities, parental responsibility requirements where applicable, and professional standards.

Marketing Communications

You will only receive marketing communications where:

• You have provided consent; or

• Another lawful basis applies.

You may opt out of marketing communications at any time.

AI

Michelle's Counselling and Training does not use artificial intelligence (AI) systems to generate counselling notes, assessments, therapeutic interventions, supervision records, or client records.

AI tools may be used for administrative, educational, marketing, or business related purposes

Cookies

The website may use cookies and similar technologies to improve user experience, monitor website performance, and support website functionality.

Where required by law, consent will be obtained before non-essential cookies are used.

Professional Disclaimer

Information provided through counselling, supervision, training materials, workshops, social media content, blogs, downloadable resources, and website content is intended for educational and informational purposes only.

Such information should not be considered a substitute for medical, psychiatric, legal, financial, or other specialist professional advice.

Whilst every effort is made to provide accurate and up-to-date information, no specific therapeutic, educational, academic, or professional outcomes can be guaranteed.

Contact

For questions relating to this Privacy Notice or your personal information, please contact:

Michelle Green
Michelle's Counselling and Training

Email: info@michellescounsellingandtraining.co.uk

Website: www.michellescounsellingandtraining.co.uk

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Website: www.ico.org.uk

Telephone: 0303 123 1113